DISPUTES.

RESOLVED.

Empowering businesses to resolve disputes efficiently and cost-effectively.

A FEW OF OUR VALUED PARTNERS

#1 in Online Marketplaces. Ask us about Insurance!

WHAT IS FAIRCLAIMS

FairClaims helps people and companies resolve their toughest $25K and under disputes with our online dispute resolution platform. Our suite of tools includes a smart settlement engine with mediated chat (FairChat), AI mediation (FairBot), video arbitration and a claims dashboard.

BENEFITS

PROTECT YOUR BRAND

Preserve your NPS score and mitigate social media + PR backlash by making people feel heard.

QUALITY

Our Arbitrators are carefully vetted - we only accept 7% of applicants, all experienced attorneys. They spend an average of 90 minutes resolving each claim.

SAVE EMPLOYEE TIME

Avoid endless back and forth in customer support. Avoid sending employees to small claims court.

QUICK

Simple disputes can be resolved in less than a week, and more complex ones only take about three weeks.

FINANCIAL ROI

You can save money on outside counsel spend, recover more unpaid invoices and fight more chargebacks.

RESULTS

85-90% of respondents pay out on an award. Even customers who lose usually appreciate the process and respect outcomes.

HOW IT WORKS

ARBITRATION
SETTLEMENT

MAKE YOUR CASE

Tell us about your dispute. We'll invite the other side to resolve it and assign a qualified and friendly Arbitrator.

ONLINE HEARING

You'll upload evidence and have a live video hearing where the Arbitrator will hear both sides of the story.

DECISION

Your Arbitrator will issue a decision within 5 days of your hearing. This decision is legally binding and enforceable.

MAKE YOUR CASE

Tell us about your dispute. We'll then invite the other party to join.

MAKE OFFERS

Make and discuss settlement offers and counter-offers. We'll even suggest offer amounts based on disputes like yours.

AGREEMENT

Once you come to an agreement, we'll notify both parties and require that payment be made within 14 days.

Learn more about how FairClaims works

HOW YOUR COMPANY

CAN USE FAIRCLAIMS

Resolve disputes between you and your customers, vendors, or contractors.

Resolve disputes between two sides of your marketplace.

Recover on unpaid invoices.

Fight chargebacks.

PILOT PRICING

ARBITRATION

450+

per claim depending on volume/complexity

MEDIATION

150-450

per claim depending on volume/complexity

Flat rate monthly bucketed pricing after pilot

"FairClaims make complex dispute resolution easy, quick, and fair for both sides."

"We use FairClaims whenever we run into a messy dispute on our platform. Whether we can't identify the responsible party or our users cannot agree on a settlement, a neutral, third party solution helps us streamline our dispute resolution process and provide value to our trust and safety operations."

"FairClaims helps us get past the impasse with some of our customers when we've tried to reach resolution and can't. We get a ton of value out of working with them and highly recommend any marketplace consider making FairClaims part of their toolkit."

DISPUTES.

RESOLVED.

COMPANY

LEGAL

FAQS

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