HOW IT WORKS

We have a variety of online tools to help you resolve your dispute. We can help you reach a settlement agreement with the other side or have one of our arbitrators hear both sides of the story and render a decision.

To see how our Settlement or Arbitration services work, click one of the following buttons:




SETTLEMENT


We help both sides come to an agreement through making settlement offers. These offers usually include money but can also include other items like returning property or finishing up an incomplete job. The whole process usually just takes a few days to a week to complete.


Steps to resolve dispute:


  1. Sign up and tell us a little about your dispute. We’ll then invite the other party to join.
  2. Once both parties have signed up, you’ll be able to make settlement offers and counter-offers. We’ll even suggest offer amounts likely to result in an agreement based on how disputes like yours have resolved for other people.
  3. We also have a chat room where you can discuss potential settlement terms including parts of the agreement not involving money.
  4. Once you come to an agreement, we’ll notify both parties and require that payment be made within 14 days. This agreement is legal and enforceable. Most people pay on time, but if not, collecting that payment is a very straightforward process and we'll help you through it.



ARBITRATION


We help resolve the dispute by assigning an experienced Arbitrator to hear both sides of the story, review evidence, and then render a decision. These decision are legally binding and court enforceable, just like going to court. The whole process usually just takes 2-3 weeks as opposed to months in small claims court.


Steps to resolve dispute:


  1. Sign up and tell us a little about your dispute. We’ll then invite the other party to join.
  2. Once both parties have signed up, you’ll be assigned an Arbitrator and you can write your full statement and upload any evidence. Evidence can include contracts, pictures, emails, text, etc.
  3. Your Arbitrator will then send both parties 5 potential dates and times for your hearing. Both parties will give their preferences on these times and the Arbitrator will select the one that works best for both sides.
  4. The hearing will be a 30 minute online video chat. Your Arbitrator will first ask both sides to tell their side of the story. Then the Arbitrator will ask specific questions to both sides based on the statements and evidence. If the Arbitrator asks for additional evidence, you’ll have 48 hours after the hearing to upload it.
  5. Within 5 days after the hearing, the Arbitrator will render the decision. You’ll receive an email notifying you of the decision and can log into our website to see the full decision summary and reasoning.
  6. If the decision results in one side owing the other side money, payment must be made within 14 days. The decision from the Arbitrator is legal and court enforceable. Most people pay on time, but if not, collecting that payment is a very straightforward process and we'll help you through it.