FAIRCLAIMS PRIVACY POLICY


FairClaims, Inc. (the “Company”) is committed to maintaining robust privacy protections for its users. Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our Service.

For purposes of this Agreement, “Service” refers to the Company’s dispute resolution and related services which can be accessed via our website fairclaims.com, or any child domain therein. “Channel” refers to the dispute resolution method and tools, including but not limited to settlement, mediation, FairChat, arbitration or any other dispute resolution mechanism as may be applicable. The terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a user of Service By accepting our Privacy Policy and Terms of Service found here, you consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy.


I. INFORMATION WE COLLECT

We collect “Non-Personal Information” and “Personal Information.” Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit, macro claim, outcome, settlement and dispute resolution related data, and preferences that are generated based on the data you submit and number of clicks. Personal Information includes your email, name and other personal details including the specific details related to your dispute and evidence supporting your claim or response to a claim which you submit to us through the registration, settlement, mediation, FairChat, arbitration and/or other dispute resolution process or journey at the Site as may be applicable.

  1. Information collected via Technology
  2. To activate the Service you need to submit certain Personal Information in order to use the Service. Furthermore and in addition to Personal Information, in an effort to improve the quality of the Service, we track information provided to us by your browser or by our software application when you view or use the Service, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you. We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal information about that user and keep a record of the user’s preferences when utilizing our services, both on an individual and aggregate basis. For example, the Company may use cookies to collect the following information:


    • Demographic info
    • Geographic info
    • Registration and site usage behavior
    • Referral sign up behavior

    The Company may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser.

  3. Information you provide us by registering for an account
  4. In addition to the information provided automatically by your browser when you visit the Site, to become a subscriber to the Service you will need to create a personal profile. You can create a profile by registering with the Service and entering your name, email address, creating a password, and other dispute related information as may be applicable. By registering, you are authorizing us to collect, store and use your email address and other personal information in accordance with this Privacy Policy.


II. HOW WE USE AND SHARE INFORMATION


Personal Information:

Except as otherwise stated in this Privacy Policy or elsewhere on our platform, Site, or during our sign-up or registration process, we do not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent. We do share Personal Information with vendors who are performing services for the Company, such as the servers for our email communications who are provided access to user’s email address for purposes of sending emails from us. Those vendors use your Personal Information only at our direction and in accordance with our Privacy Policy.

In general, the Personal Information you provide to us is used to help us communicate with you and process your dispute, settlement and/or other action, regardless of Channel. For example, we use Personal Information to contact users in response to questions, solicit feedback from users, provide technical support, and inform users about promotional offers.

Notwithstanding the aforementioned, should you have an arbitration hearing, your hearing may be recorded and/or a Company administrator may join your hearing for quality control purposes, evidentiary purposes, research purposes, and/or to review any future potential concerns you may later have. However, you will not be personally identified should any research publication result from it. Furthermore, if applicable, should you have a mediated chat or settlement discussion or exchange with another party, or similar, your exchanges will likewise be documented, saved and/or recorded and/or a Company administrator or partner representative may join or view your exchanges and submissions for quality control purposes, evidentiary purposes, research purposes, and/or to review any future potential concerns you may later have. Arbitrators and mediators, and other partners, may also have access to such information for similar purposes.


Non-Personal Information

In general, we use Non-Personal Information to help us improve the Service and customize the user experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns on the Site, and for market and academic research purposes. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion. In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your Personal Information as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes to the Site so that you may opt out of the new information practices. We suggest that you check the Site periodically if you are concerned about how your information is used.


III. HOW WE PROTECT INFORMATION

We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using our Service, you acknowledge that you understand and agree to assume these risks.


IV. YOUR RIGHTS REGARDING THE USE OF YOUR PERSONAL INFORMATION

You have the right at any time to prevent us from contacting you for marketing purposes. When we send a promotional communication to a user, the user can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional e-mail. Please note that notwithstanding the promotional preferences you indicate by either unsubscribing or opting out in the Settings section of the Site, we may continue to send you administrative emails including, for example, periodic updates to our Privacy Policy and any updates or follow up message which are necessary in order to facilitate resolution of your dispute.


V. LINKS TO OTHER WEBSITES

As part of the Service, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Site and the Service. Therefore, this Privacy Policy does not apply to your use of a third party website accessed by selecting a link on our Site or via our Service. To the extent that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them.


VI. CHANGES TO OUR PRIVACY POLICY

We can amend this Privacy Policy at any time and will update the Privacy Policy in the event of any such amendments. It is your sole responsibility to check the Site from time to time to view any such changes in the Policy. If you continue to use the Site, you signify your agreement to our revisions to this Privacy Policy. However, we will notify you of material chances to the Policy by posting a notice on our homepage and/or sending an email to the email address you provided to us upon registration. For this additional reason, you should keep your contact and profile information current. Any changes to this Policy (other than as set forth in this paragraph) or waiver of the Company’s rights hereunder shall not be valid or effective except in a written agreement bearing the physical signature of an officer of the Company. No purported waiver or modification of this Policy by the Company via telephonic or email communications shall be valid.


VII. CONTACT US

If you have any questions regarding this Privacy Policy or the practices of this Site, please contact us by sending an email to help@fairclaims.com.

Last Updated: This Privacy Policy was last updated on September 20, 2017.