We collect “Non-Personal Information” and “Personal Information.” Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit, macro claim, outcome, settlement and dispute resolution related data, and preferences that are generated based on the data you submit and number of clicks. Personal Information includes your email, name and other personal details including the specific details related to your dispute and evidence supporting your claim or response to a claim which you submit to us through the registration, settlement, mediation, FairChat, arbitration and/or other dispute resolution process or journey at the Site as may be applicable.
Information collected via Technology
The Company may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser.
Information you provide us by registering for an account
In general, the Personal Information you provide to us is used to help us communicate with you and process your dispute, settlement and/or other action, regardless of Channel. For example, we use Personal Information to contact users in response to questions, solicit feedback from users, provide technical support, and inform users about promotional offers.
Notwithstanding the aforementioned, should you have an arbitration hearing, your hearing may be recorded and/or a Company administrator may join your hearing for quality control purposes, evidentiary purposes, research purposes, and/or to review any future potential concerns you may later have. However, you will not be personally identified should any research publication result from it. Furthermore, if applicable, should you have a mediated chat or settlement discussion or exchange with another party, or similar, your exchanges will likewise be documented, saved and/or recorded and/or a Company administrator or partner representative may join or view your exchanges and submissions for quality control purposes, evidentiary purposes, research purposes, and/or to review any future potential concerns you may later have. Arbitrators and mediators, and other partners, may also have access to such information for similar purposes.
We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using our Service, you acknowledge that you understand and agree to assume these risks.